THIS PRIVACY POLICY ("PRIVACY POLICY") IS AN ELECTRONIC RECORD IN TERMS OF THE INFORMATION TECHNOLOGY ACT, 2000, THE DIGITAL PERSONAL DATA PROTECTION ACT, 2023, THE INFORMATION TECHNOLOGY (REASONABLE SECURITY PRACTICES AND PROCEDURES AND SENSITIVE PERSONAL DATA OR INFORMATION) RULES, 2011, THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000 AND OTHER APPLICABLE LAWS, RULES, REGULATIONS AS MAY BE AMENDED, MODIFIED, CONSOLIDATED, SUBSTITUTED, AND RE-ENACTED FROM TIME TO TIME.
This Privacy Policy governs the manner in which MHG TECHNOVA LLP("Organization" or "We"), which expression shall, unless it be repugnant to the context or meaning thereof, mean and include its successors, administrators, and permitted assignees) collects, uses and discloses information collected from users, i.e., who visits, access, use or create an account on Mera Wazood Platform, (each, a "User" or "You") via the website www.merawazood.com or any subdomains thereof or any other websites through which its services are made available or mobile, tablet and other smart device applications, if any or application program interfaces etc. ("Digital Platform" or "Mera Wazood Platform").
The Organization owns and operates Mera Wazood Platform by the brand name of 'Mera Wazood' which facilitates the generation, submission, management and tracking of real estate referrals and leads, connecting prospective customers with real estate projects/properties/plots/land parcels and related service providers, administering referral and reward programmes, and providing ancillary services in connection therewith.
Mera Wazood Platform enables You to submit, manage and track referrals and leads (for buy, sell or rent the property(ies)), participate in referral and reward programmes, access information relating to real estate projects and opportunities, and avail of various features, functionalities and services made available through the Platform ("Services").
Please read the following terms of the Privacy Policy carefully to understand Organization's practices regarding your personal data and the manner in which Organization treats and manages such data. This Privacy Policy covers any digital personal data collected by Organization from or about the User, or digital personal data provided by the User and Processed by Organization. This Privacy Policy shall form a part of the Terms of Use of Mera Wazood Platform issued, hosted or developed by Organization that are available on https://www.merawazood.com/terms.
THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND THE ORGANIZATION AND GOVERNS YOUR RELATIONSHIP WITH THE ORGANIZATION. BY ACCESSING, BROWSING OR USING THE DIGITAL PLATFORM, YOU ABSOLUTELY UNCONDITIONALLY AND IRREVOCABLY ACCEPT AND AGREE TO ABIDE BY THE TERMS OF THIS PRIVACY POLICY WHICH WILL BE EFFECTIVE UPON YOUR BROWSING, ACCESSING AND USING ONLINE SERVICES. IF YOU DO NOT AGREE WITH ALL OF THE TERMS OR HAVE ANY OBJECTION TO GRANTING YOUR UNCONDITIONAL CONSENT AS STATED HEREINABOVE, KINDLY DO NOT BROWSE, ACCESS, DOWNLOAD, INSTALL OR USE THE DIGITAL PLATFORM.
This Privacy Policy is intended to operate as a notice under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and rules made thereunder and as a privacy policy for collection, use, disclosure and security of information under the Information Technology Act, 2000 ("IT Act") and rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011("SPDI Rules"), to the extent applicable.
Organization shall handle personal data in accordance with the terms of this Privacy Policy. If any intended use of personal data goes beyond purposes envisioned during the collection of such data, we shall notify You of such new purpose(s) to use the personal data. This Privacy Policy is effective from August 2026 ("Effective Date").
PRIVACY POLICY NOTICE
This Privacy Policy describes the types of personal information, personal data (as defined under the Digital Data Protection Act, 2023) and sensitive personal data (as defined under the Information Technology Act, 2000), collected on Mera Wazood Platform. This Privacy Policy explains the provisions regarding the collection, use, storage, access, proceeding, disclosure and transfer of Personal Data by the Organization and/or its subsidiaries and/or affiliates; the lawful bases for our use of your Personal Data; what rights you have in relation to it; and, how to contact us for further information.
ACCESS AND AUDIENCE OF MERA WAZOOD PLATFORM
Mera Wazood Platform is purely intended as an informational website disseminating information about the Organization and its Services.
NOTE: The browsing, access and use of the Digital Platform is restricted only for persons above the age of 18 (eighteen) years, who is not classified as a 'Child' within the meaning of the DPDP Act and persons who are 'competent to contract' within the meaning of the Indian Contract Act, 1872 ("Minors"). The Digital Platform is not intended for Minors (i.e. under the age of 18 years and as defined under the DPDP Act) and the Digital Platform does not target and/or attract any Minors. We do not knowingly or deliberately collect and/or Process any Personal Data (as defined below) from Minors.
If you are a Minor you may browse, access or use the Digital Platform only under the supervision and prior consent/ permission of a parent or a legal guardian.
If You are under the age of 18 years, please do not provide us with any Personal Data. If you being a Minor has shared any Personal Data with us, You represent that You have the authority to do so and prior consent / permission of a parent or legal guardian has been sought by You.
WHAT WE COLLECT?
Under the DPDP Act, "Personal Data" refers any data about an individual who is identifiable by or in relation to such data. When you interact with Mera Wazood Platform, Organization may collect the following information including Personal Data that can identify, contact, or locate you such as:
Contact and account data: Name, mobile number, email address, one-time password verification status, login credentials, user type, profile details and communication preferences, bank account details;
Property and requirement data: Listing and Listed Property details.
Referral and lead data: Details of potential buyers, sellers, tenants, landlords, developers, brokers or property contacts, lead status, site visit, negotiation, agreement, closure and payout status;
Verification and eligibility data: Identity proof such as PAN, masked Aadhaar or other government ID, business or professional proof, visiting card, RERA registration details where applicable, and other documents needed for onboarding or fraud prevention;
Communications data: Emails, WhatsApp/SMS messages, support requests, call-back requests, feedback, grievances, notices and call recordings where recording is notified;
Technical and usage data: IP address, device identifiers, browser type, operating system, log data, location, pages viewed, referral source, cookies, local storage and analytics events;
Marketing data: Newsletter subscription status, campaign interactions, opt-in/opt-out records and preferences for receiving updates or promotional communications.
Organization does not intentionally collect health information, biometric information, sexual orientation, caste or religion data for the Services. If any such data is inadvertently provided, the Organization may delete or ignore it unless retention is required by law or necessary for a specific legal purpose.
Organization also collects, uses and shares aggregated data such as statistical or demographic data for any purpose. However, if aggregated data is combined or connected with your Personal Data in a manner that it can directly or indirectly identify You, Organization shall treat the combined data as personal data and it shall be used in accordance with this Privacy Policy.
HOW IS PERSONAL DATA COLLECTED?
Information You give to the Mera Wazood Platform - This is the information, including any Personal Data submitted by You through Mera Wazood Platform. Furthermore, it also includes information You provide when You register to use Mera Wazood Platform, avail the Services, enter a campaign, provide information through social media or in a physical manner, participate in a promotion or survey, or other activities commonly carried out in connection with Mera Wazood Platform.
Information the Mera Wazood Platform collects about You and your device - Each time You visit or access Mera Wazood Platform or avail the Services, Organization may automatically collect information including IP address, device, content and usage data. Organization collects this data using cookies and other similar technologies.
Information We receive from other sources including third parties and publicly available sources - Organization may receive personal data about You from various third parties and public sources including but not limited to any Digital Application Store, analytics providers, advertising networks, search information providers and identity and contact data from publicly available sources.
PURPOSE FOR PROCESSING PERSONAL DATA
Under DPDP Act, "Processing" in relation to Personal Data, means a wholly or partly automated operation or set of operations performed on digital personal data, and includes operations such as collection, recording, organisation, structuring, storage, adaptation, retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure or destruction. The terms 'Process', 'Processing' and 'Processed' shall be construed, accordingly.
As You use, access and navigate Mera Wazood Platform, Organization collects various information, which may or may not be Personal Data. Organization may use and/or Process such information collected for the following purposes:
To provide Services: Information You provide enables Organization to provide access to Mera Wazood Platform and render Services;
To improve customer service: Information You provide helps Organization respond to your customer service requests and support needs more efficiently;
To personalize user experience: Organization may use Personal Data to understand how our Users use the Services and resources provided on Mera Wazood Platform;
To improve Mera Wazood Platform or Services: Organization may use the feedback You provide to improve our products and Services;
To send periodic communications: Organization may use contact details to respond to your inquiries, questions, and/or other requests. If a User joins our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. A User may unsubscribe from receiving future emails using detailed unsubscribe instructions at the bottom of each email;
To run marketing campaigns, contest, survey or other features of Mera Wazood Platform: To send You information that You have agreed to receive about topics that may be of interest to You;
For legitimate Interest: Where it is necessary for our legitimate interests (or those of a third party); and
Under regulatory obligations: To comply with any and all applicable laws.
Organization may share the information it collects from You including Personal Data for the purpose of any of the aforesaid purposes with
Other Registered User;
other service providers and data processors appointed by Organization such as hosting providers, cloud storage providers, OTP/SMS/WhatsApp/email service providers, analytics providers, payment gateways, banks, payout processors, KYC/verification vendors, customer support tools, security tools and professional advisers;
affiliates, group entities, successors or assigns where necessary for operating Mera Wazood Platform, internal administration, restructuring, merger, acquisition, asset sale or transfer of business;
government authorities, courts, law enforcement agencies, regulators, auditors or other persons where disclosure is required or permitted by law, legal process or to protect legal rights;
any third party if the Organization, in good faith, believes that the same is required for the purpose of compliance with any applicable law, regulation, legal process or enforceable governmental request/action or any manner required for the purposes of protecting Organization's rights or interests;
other reputable organizations whose products or services Organization thinks you may find interesting, for fulfilling the purposes specified under this Clause 3.
You hereby acknowledge and agree that by browsing Mera Wazood Platform, creating an account on Mera Wazood Platform and voluntarily providing information including Personal Data to Organization though Mera Wazood Platform you provide your explicit consent to the Organization to use and Process your information including Personal Data in accordance with this Privacy Policy.
You authorise Organization to send You electronic alerts for details pertaining to the Services, and advertising. Additionally, You agree to receive promotional and other emails and other forms of communication from Organization. Through such communication, You will receive information about the latest developments on Mera Wazood Platform.
You are aware that any and all information pertaining to You, whether provided directly by you or otherwise, including but not limited to personal correspondence such as emails or letters, instructions between You and Organization may be collected, compiled and shared by Organization in order to render Services to You and You expressly consent to the same.
You have the right to request us to discontinue the Processing of your Personal Data by writing to the Grievance Redressal Officer at info@merawazood.com or devteam@mhgtechnova.in. Please mention "Withdrawal of consent for Processing of Personal Data" in the subject line of your communication. We will verify such requests by you before acting on it. However, please note that in case of such request, we may be unable to let You continue with the access and/or use of the Services. Furthermore, such withdrawal will not affect the legality of the Processing of Personal Data for which the consent was provided before its withdrawal.
YOUR RIGHTS AS A DATA PRINCIPAL
Subject to applicable law and verification of identity, you may exercise the following rights in relation to your personal data:
Right to access information about your personal data and Processing activities;
Right to correction, completion and updating of inaccurate, incomplete or outdated personal data;
Right to erasure of personal data that is no longer necessary for the purpose for which it was Processed, subject to legal retention requirements;
Right to withdraw consent for optional Processing;
Right to grievance redressal through our Data Protection Officer as provided under Terms of Use;
Right to nominate another individual to exercise your rights in the event of death or incapacity, in the manner permitted by law.
To exercise these rights, please contact us using the details provided in 'contact us' section on Mera Wazood Platform. Organization may ask you to provide information necessary to verify your identity and process your request. Organization may refuse or limit a request where permitted by applicable law, including where compliance would affect legal obligations, legal claims, fraud prevention, security, rights of another person or records that must be retained. You are expected to provide accurate information, not impersonate another person, not suppress material information and not file false or frivolous grievances or complaints.
PROTECTION OF PERSONAL DATA
Organization is committed to protecting your Personal Data and respecting your privacy. Organization implements certain security measures including but not limited to access controls, role-based permissions, password protection, encryption or hashing where appropriate, secure transmission, logging, monitoring, backups, vendor due diligence, confidentiality obligations and periodic review of security practices to protect your Personal Data from unauthorised access and such security measures are in compliance with the security practices and procedures as prescribed under the applicable law. The Organization retains Personal Data in accordance with the timelines prescribed under the applicable law. The Organization maintains a documented information security programme and information security policies containing managerial, technical, operational and physical security control measures and the Organization may adopt the IS/ISO/IEC 27001 standard or such other applicable industry standards, codes of best practices or security frameworks approved, recognised or notified by the relevant governmental authority from time to time, for ensuring compliance with applicable data protection and information security requirements.
However, You agree and acknowledge that the above-mentioned measures do not guarantee absolute protection to the Personal Data and by accessing Mera Wazood Platform and submitting personal data, You agree to assume all risks associated with disclosure of Personal Data arising due to breach of firewalls and secure server software. However, in case of breach of Personal Data, Organization shall undertake all requisite actions and within timelines as provided under the applicable law.
INTERNATIONAL TRANSFER OF DATA
The Organization may transfer your Personal Data to, and process it in, countries outside India where the Organization's group companies, cloud service providers, hosting providers, analytics providers, payment processors or other authorized service providers operate. The Organization ensures that such transfers are undertaken only for legitimate business purposes and in accordance with applicable law. The Organization implements technical, organisational and contractual safeguards to protect Personal Data and comply with any restrictions or requirements regarding cross-border transfers of Personal Data under applicable law.
THIRD-PARTY DIGITAL PLATFORMS
Mera Wazood Platform may contain links to other third-party websites of interest. However, once You use these links to leave Mera Wazood Platform, You should note that we do not have any control over that third-party website. Organization shall not be responsible for the protection and privacy of any information which You provide whilst visiting such websites and they are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.
BUSINESS TRANSACTIONS
You are aware that in the event Organization go through a business transition such as a merger, acquisition by another organisation, or acquisition of another organisation by Organization by or sale of all or a portion of our assets, your personal data might be among the assets transferred.
GRIEVANCE REDRESSAL
In accordance with the DPDP Act (and rules made thereunder), the IT Act and the SPDI Rules, we have designated a grievance officer (as defined under SPDI Rules) under / data protection officer (as defined under DPDP Act) ("Data Protection Officer") whose name and contact details are provided herein below:
Name: Aditya Narayan
Email: devteam@mhgtechnova.in
In case of any issues, communications, complaints, queries, comments or feedback as provided by you in relation to the Processing of your Personal Information, you may reach out to the Data Protection Officer.
The role of the Data Protection Officer is to:
Redress Your grievances expeditiously;
act as a point of contact between you and the Company;
respond to any communication from you for the purpose of exercising of your rights under the DPDP Act, IT Act and IT Rules.
The Data Protection Officer shall endeavour to acknowledge your complaints, within 7 (seven) days of the receipt of such complaint and shall seek to address and/or resolve the same within a period of 1 (one) month of the receipt of such complaint.
UPDATING/CORRECTION OF PERSONAL DATA
It is important that the Personal Data Organization holds about You is accurate and current. It shall be your responsibility to inform Organization of any changes or correction in the Personal Data shared by You during your relationship with Organization.
CHANGE IN PRIVACY POLICY
The Organization solely reserves the right to revise and/or modify and/or amend and/or substitute this Privacy Policy at any time, without any prior notification to You. If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy on the home page, and other places, as we deem appropriate, along with a change notice where we feel that it is necessary and/or possible to do so. All such revisions, modifications, amendments and substitutions shall be effective immediately upon posting of the same by the Organization and You, the User, will be deemed to have absolutely, unconditionally and irrevocably accepted all such revisions, modifications, amendments and/or substitutions. By assenting to the terms of this Privacy Policy, you, the User agree to periodically review this Privacy Policy, acknowledge to have read and understood any and all revisions, modifications, amendments and / or substitutions to this Privacy Policy and You further confirm to be unconditionally bound by any and all such revisions, modifications, amendments and substitutions thereto by Your continued access or use of the Website.
Effective as of 01st August, 2026. Last updated on 01st August, 2026.
